ISO 10004:2018

ISO 10004 provides guidance on developing and implementing processes for monitoring and measuring customer satisfaction within the organization. The standard supports the development and implementation of an overall framework to ensure customer satisfaction that integrates with the context of the organization and focuses on leadership and commitment.

The standard specifies the key principles to implement and maintain an effective monitoring and measuring processes for customer satisfaction which include:

    The commitment of the organization
    Ensuring effective capacity to manage the monitoring and measuring processes
    Transparency of the monitoring and measuring processes
    Accessibility to all interested parties
    Responsiveness to the results of monitoring and measurement
    Information integrity and confidentiality
    Ensuring a customer-focused approach that promotes accountability and competence
    Providing timelines for monitoring and measuring customer satisfaction
    Comprehension and continuity of monitoring and measurement

What Is Weld Testing?
Weld testing is a procedure used to check the quality and standard of welding. It is a necessary process to ensure that the welding is suitable for a specific purpose.
Types Of Welding Tests
Visual Inspection Of The Weld
The basic method of checking the quality of a weld is to inspect it for any flaws visually. Look for any cracks, beads, bends, craters, excessive reinforcements, or other flaws and inform any concerned authorities about it. Visual inspection is a basic step, and if the weld fails it, it means that it is not up to mark and needs to be re-welded. Thus, it will not be sent off for further tests if it fails in this initial test.
Bend Test
Bend testing is performed to check the strength and durability of the weld when a certain amount of pressure or force is applied to it. It determines the quality of the weld, the degree of penetration, and the fusion to the base metal.
This procedure aims to check the discontinuities in the welds. It helps to find the amount of pressure that the weld can bear before it breaks or fractures. Three different types of bend tests are used, namely jig, free bend, and backbend.
Nick Break Test
Nick break tests are used to determine the internal defects of the weld, such as gas pockets, poor fusion, slag inclusions, oxidation, or burnt metal. A piece of the welded butt joint is placed between the two supports and pressure is applied.
A big blow is applied to it using a hammer that causes it to fracture. You can then perform your analysis and check for the defects such as inclusions or gas pockets.
Non-Destructive Testing
Non-destructive testing is a part of weld testing that doesn't damage the material being tested. It involves investigating the material under the subject by studying its properties.
It uses various scientific techniques to evaluate the material's strength, durability, and other properties to make it suitable for a certain job. A great benefit of this method is that it saves time and money for companies as material damage caused by other testing methods can be costly.

Our Biofuels Testing Services

To support the move towards sustainable fuels, European Union (EU) countries have signed up to the Renewable Fuels Directive, which set targets for the introduction of all types of replacement energy sources including biofuels to reduce dependence on petroleum products. Fuels are currently required to meet EN228 and EN590 quality standards, which allow Bioethanol and FAME to be blended into conventional fuels.

INTERTEK provides:

    Certification of biofuel components to ASTM D6751and EN 14214
    Certification of gasoline and diesel to EN228 and EN590
    ISO/IEC 17025 accredited laboratories
    Inspection/verification of raw biomass products
    Quantification and characterization of biofuel components in mineral fuels (in accordance with E5/E10/E15/ E85 for ethanol in standard gasoline and B5/B10 for biofuel in diesel)
    Microbiological analysis
    Process optimization and by-product testing
    Additive dosing and process treatments to improve product quality
    Flow improvers, biocides and antioxidants
    Ammonia and chemical additives used in exhaust emission systems
    Technical and consultancy services for logistics, distribution and supply chain issues
    Trade inspection services on bulk fuels

High Power Lab

This full-service lab is ideally suited to testing products that require short circuit tests up to 50kA at various voltages and power factors. It is also fully rated at direct current for various time constants.

Located in the Research Park at the University of Illinois-ranked in the top five U.S. universities for electrical engineering- the INTERTEK High Power Lab is available to other organizations that wish to conduct their own testing.

AC Testing (60Hz)
DC Testing
Voltage (Vrms)
Max Current
Voltage (Vdc)
Current (resistive)
35 kA
30 kA
50 kA
40 kA
40 kA
50 kA
30 kA
30 kA
23 kA
40 kA
 1000  20 kA  1500  25 kA
 1400 12 kA  2000  15 kA
 2000  5 kA  2500  10 kA

Additional capabilities include thermal cycling and thermal shock, mechanical shock and vibration and dielectric testing. High speed video is available to capture ultra fast events during testing.

For more information about how our testing services can help you, please email us.

INTERTEK is a trusted partner to engineers worldwide who seek our technical expertise to accurately conduct and analyze test results. As part of our robust circuit protection testing, we simulate harsh environments and analyze sensing solutions to assure high performance, reliability, safety and regulatory compliance.
Our partnership-driven approach and technical expertise, which is required to accurately conduct and analyze test results, are the reasons engineers around the world trust us to help them with their circuit protection and design needs. Because we offer the industry's broadest and deepest portfolio of products, we are not biased toward a particular technology. We answer questions impartially to identify the right solution for each application.
Comprehensive Circuit Protection Testing Capabilities
Each INTERTEK lab is specially designed to comprehensively test our products, as well as our customers' products, to ensure their safety and reliability.
Primary Testing
    Datacom & Telecom

Cosmetics testing and laboratory analysis are key to ensuring that safe and effective beauty, fragrances or personal care products reach consumers. These beauty and personal care products must meet regulatory compliance requirements concerning their composition and use. As safety and performance are paramount to your market launch, you will have a focus on pioneering innovation whilst reducing risks associated with microbial quality, restricted, or prohibited substances or contamination to win consumer loyalty for your brand and your novel formulations.

Global Cosmetics Testing Lab Expertise from Innovation to Market Launch
Our scientists provide independent laboratory testing services from your raw material ingredients, formulation development, through to finished cosmetic product testing and packaging assessment from our global network of laboratories. We deliver expert chemical analysis, microbiology, clinical testing and regulatory support for your journey from concept and innovation to market launch and ongoing production. Whether you represent a brand, retailer, manufacturer or supplier, as your testing partner, we can provide you with quality assured data to drive understanding of the safety and quality of your products.

Regulatory Compliance and Safety
Ensuring safe cosmetics ingredients and products is a focus across all global regions where there is an expectation that the responsible party should provide reasonable certainty that no harm comes from exposure to the cosmetic or ingredient. Cosmetic product testing can help ensure the safety of a cosmetic product. Our team provide expert clinical trials and cosmetic product testing testing to help you ensure compliance and safety.

  • Clinical Testing of Cosmetics and Personal Care Products
  • Cosmetics Testing to REGULATION (EC) No 1223/2009
  • Cosmetic Testing for Prohibited and Controlled Ingredients
  • Allergen Screening for Personal Care Products
  • Cosmetics Allergen Screening Testing for 57 Potential Allergens by GC-MS/MS
  • Formaldehyde Testing in Cosmetics
  • Heavy Metals Testing and Elemental Analysis in Cosmetics
  • Cosmetic Preservative Efficacy Challenge Testing
  • In Vitro Oral Care Product Testing
  • Characterisation of Nanotechnology in Cosmetics